Viktoria Pammer-Schindler

I am an associate professor in HCI and EdTech at Graz University of Technology and Deputy Head of the Institute of Human-Centred Computing. I am also a research area head at the Know-Center.

Research - Teaching - CV - Contact

Interaction Design for Productivity and Learning

How can digital and AI-enabled technology help humans be productive and become competent in knowledge-intensive and creative activity?

Perspective: Socio-technical and systems-oriented - human activity, learning, and technology are inseparably interwoven, and situated in a digital, AI-enabled but also physical world.
Methods: User-centered design, experiments, field studies; focus on qualitative data analysis and mixed methods (qualitative, quantitative, computational)
Technology: adaptive and AI-enabled; current foci: conversational and language-based interaction.

My research is situated in HCI and Edtech, and is adjacent to information systems and science and technology studies. I have served the respective scientific community as an evaluator of research programs, grants and study programs; in editorial and organisational roles for instance at the ACM CHI, ACM Mensch und Computer, EC-TEL and ECIS; as a special issue editor at renowned journals like the IEEE Transactions on Technologies for Learning and the British Journal of Educational Technology; and as a member of international boards for instance as the president of the International Alliance to Advance Learning in the Digital Era, and the secretary for the European Association of Technology-Enhanced Learning.

I regularly engage in scientific outreach via talks or articles directed to a general audience. Examples (all in German) are my blog series on digitalisation and interaction hosted by derStandard, an Austrian daily newspaper; my article on the need to consider socio-technical systems when talking about ethics in relationship to AI published at the Falter, an Austrian weekly magazine; or my talk about AI, knowledge and the development of expertise in a Business Brunch.

Research Questions:

• Language-based interaction: How can language-based technology scaffold, feedback, and facilitate thinking and learning?
  Conversational agents, language-based interaction, voice-based interaction, AI in education, educational technology, HCI
• Computer-mediated work beyond productivity: How can technology be designed to serve productivity in parallel to purposes beyond, such as learning, satisfaction and well-being?
  Computer-supported (collaborative) work, human-engaged computing, positive computing, HCI, professional technology-enhanced learning
• AI and data analytics for learning and reflection: How can activity log data and qualitative user data be used to understand learning processes, and to drive adaptive reflection and learning guidance?
  AI in education, learning analytics, educational technology, workplace learning analytics, professional technology-enhanced learning, HCI
• Design and Innovation: How can design and innovation methods incorporate socio-technical considerations, and address different stakeholders' needs and interests?
  Human-centred design, responsible design, socio-technical design, innovation

Selected Publications

1. CreAItive Collaboration? Users' Misjudgment of AI-Creativity Affects Their Collaborative Performance.
   Bangerl, Disch, David & Pammer-Schindler. ACM CHI 2025. A* Conference
2. Facilitating the Learning Engineering Process for Educational Conversational Modules using Transformer-based Language Models.
   Mirzababaei & Pammer-Schindler (2024). IEEE Transactions on Learning Technologies. Q1
3. Towards Principles for a Data-Driven Business Model Innovation Process - A Design Science Case Study.
   Fruhwirth & Pammer-Schindler (2023). Proceedings of the 36th Bled eConference. Outstanding paper award
4. A Script for Conversational Reflection Guidance: A Field Study on Developing Reflection Competence with Apprentices.
   Wolfbauer, Pammer-Schindler, Maitz & Rosé (2022). IEEE Transactions on Learning Technologies. Q1
5. Designing for Knowledge Construction to Facilitate the Uptake of Open Science: Laying out the Design Space.
   Disch, Fessl & Pammer-Schindler (2022) ACM CHI 2022. A* Conference
6. The Reflection Object: An Activity-Theory Informed Concept for Designing for Reflection.
   Pammer-Schindler & Prilla (2021). Interacting with Computers IF=1.174
7. Data-Related Ethics Issues in Technologies for Informal Professional Learning.
   Pammer-Schindler & Rosé (2021). International Journal of Artificial Intelligence in Education. Q1
8. Planting the Seed of Positive Human-IoT Interaction.
   Barreiros, Pammer-Schindler & Veas (2019). International Journal of Human-Computer Interaction, Taylor & Francis Q1
9. Introducing Mood Self-Tracking at Work: Empirical Insights from Call Centers.
   Rivera-Pelayo, Fessl, Müller, Pammer (2019). ACM Transactions of Computer-Human Interaction. Q1
10. In-app Reflection Guidance: Lessons Learned across Four Field Trials at the Workplace.
    Fessl, Wesiak, Rivera-Pelayo, Feyertag, Pammer (2017). IEEE Transactions on Learning Technologies. Q1

Full list of Publications

See also my research profiles at Google Scholar, at ResearchGate, and my OrcID.

List of Invited Talks

CV:

Short CV from November 2023.

Contact:

• TUGraz Online card - my official contact site at Graz University of Technology
• Twitter, HCI.social (Mastodon) - irregular activity
• Website - overview of my research and teaching activities, CV, list of publications