Viktoria Pammer-Schindler

I am an associate professor in HCI and EdTech at Graz University of Technology and Deputy Head of the Institute of Human-Centred Computing. I am also a research area head at the Know-Center.

Research - Teaching - CV - Contact

Digital Interactions, AI and Knowledge

How can digital and AI-enabled technology help humans be productive and become competent in knowledge-intensive and creative activity?

• Vision: My vision is that computer technologies and our digitalized culture and environment contribute towards humans’ being and becoming, and at the very least not hinder us in this.
• HCI and Educational Technology: Theory-led design of interactive and intelligent systems from a socio-technical and learning perspective.
• Technology focus: Data analytics, AI, conversational systems, language-based interaction.
• Methods: Human-centered and socio-technical design, design studies, experimental laboratory studies, field studies.

My research is situated in Human-Computer Interaction and Educational Technology, and is adjacent to Information Systems and Science and Technology Studies. I have served the respective scientific community as an evaluator of research programs, grants and study programs; in editorial and organisational roles for instance at the ACM CHI, ACM Mensch und Computer, EC-TEL and ECIS; as a special issue editor at renowned journals like the IEEE Transactions on Technologies for Learning and the British Journal of Educational Technology; and as a member of international boards for instance as the president of the International Alliance to Advance Learning in the Digital Era, and the secretary for the European Association of Technology-Enhanced Learning.

I regularly engage in scientific outreach via talks or articles directed to a general audience. Examples (all in German) are my blog series on digitalisation and interaction hosted by derStandard, an Austrian daily newspaper; my article on the need to consider socio-technical systems when talking about ethics in relationship to AI published at the Falter, an Austrian weekly magazine; or my talk about AI, knowledge and the development of expertise in a Business Brunch.

Research Questions:

• Conversational Agents that Make You Think: How can chatbots scaffold, feedback, and facilitate thinking and learning?
  Language-based interaction, voice-based interaction, AI in education, educational technology, HCI
• Productivity, Learning and Beyond: How can technologies for computer-mediated work be designed to serve purposes beyond productivity, such as learning, satisfaction and well-being?
  Computer-supported (collaborative) work, human-engaged computing, positive computing, HCI, professional technology-enhanced learning
• Reflection, Professional and Situated Learning with Technology: How can AI and data analytics guide, stimulate and provide data as a basis for learning?
  Professional technology-enhanced learning, reflective technology, workplace learning analytics, AI in education, educational technology, HCI
• Design and Innovation: Which concepts, tools and methods help situate technologies in real-world settings?
  Socio-technical design, human-centred design, product and business innovation, theory-led design, responsible design

Selected Publications

1. CreAItive Collaboration? Users' Misjudgment of AI-Creativity Affects Their Collaborative Performance.
   Bangerl, Disch, David & Pammer-Schindler. ACM CHI 2025. A* Conference
2. Facilitating the Learning Engineering Process for Educational Conversational Modules using Transformer-based Language Models.
   Mirzababaei & Pammer-Schindler (2024). IEEE Transactions on Learning Technologies. Q1
3. Towards Principles for a Data-Driven Business Model Innovation Process - A Design Science Case Study.
   Fruhwirth & Pammer-Schindler (2023). Proceedings of the 36th Bled eConference. Outstanding paper award
4. A Script for Conversational Reflection Guidance: A Field Study on Developing Reflection Competence with Apprentices.
   Wolfbauer, Pammer-Schindler, Maitz & Rosé (2022). IEEE Transactions on Learning Technologies. Q1
5. Designing for Knowledge Construction to Facilitate the Uptake of Open Science: Laying out the Design Space.
   Disch, Fessl & Pammer-Schindler (2022) ACM CHI 2022. A* Conference
6. The Reflection Object: An Activity-Theory Informed Concept for Designing for Reflection.
   Pammer-Schindler & Prilla (2021). Interacting with Computers IF=1.174
7. Data-Related Ethics Issues in Technologies for Informal Professional Learning.
   Pammer-Schindler & Rosé (2021). International Journal of Artificial Intelligence in Education. Q1
8. Planting the Seed of Positive Human-IoT Interaction.
   Barreiros, Pammer-Schindler & Veas (2019). International Journal of Human-Computer Interaction, Taylor & Francis Q1
9. Introducing Mood Self-Tracking at Work: Empirical Insights from Call Centers.
   Rivera-Pelayo, Fessl, Müller, Pammer (2019). ACM Transactions of Computer-Human Interaction. Q1
10. In-app Reflection Guidance: Lessons Learned across Four Field Trials at the Workplace.
    Fessl, Wesiak, Rivera-Pelayo, Feyertag, Pammer (2017). IEEE Transactions on Learning Technologies. Q1

Full list of Publications

See also my research profiles at Google Scholar, at ResearchGate, and my OrcID.

List of Invited Talks

CV:

Short CV from November 2023.

Contact:

• TUGraz Online card - my official contact site at Graz University of Technology
• Twitter, HCI.social (Mastodon) - irregular activity
• Website - overview of my research and teaching activities, CV, list of publications